Refunds and returns

Every piece is made for one car and one person, so the honest answer has two halves: before it is printed, and after.

BEFORE IT GOES TO PRINT

Nothing is printed until you have seen the full-resolution piece. At that stage corrections are unlimited and free. If the wheels are wrong, if it is lowered, if it has a hardtop, tell us and we fix it. If you would rather not go ahead at all, say so before it goes to print and we refund you in full.

AFTER IT GOES TO PRINT

• Damaged, defective, or not what we sent to print: we replace it or refund it. Send a photo, that is all we need.
• Lost or badly delayed in transit: we replace it.
• Changed your mind: because each piece is made to order for one specific car, we cannot resell it, so we do not refund a printed piece for a change of mind. This is why the correction window exists and why we ask you to use it.

DIGITAL FILES

The digital file is refundable until it is downloaded, and correctable without limit before then. Once downloaded we cannot take it back, so we do not refund it, but if there is something wrong with the car in it we will fix it and send it again.

HOW TO START

Write to hello@dataplate.art with your order number. Refunds go back to the card you paid with, usually within five to ten business days once we approve them.

YOUR STATUTORY RIGHTS

Nothing here reduces rights you have by law where you live. If your local consumer law gives you more than this page does, your local law wins.